InquiriesThis section provides information on inquiries related to curriculum applications for the 2022 school year.
| How to Use the Portal Contact Form |
Please select “Help” from the Portal’s menu and click “Contact” from the dropdown.
You will see the Contact Form. Enter your message and click the “Send” button.
Note: If you meet any issue with the Contact Form or with the Portal, please email Customer Support.
【GrapeSEED Customer Support】jp-contactus@grapeseed.com
During the period when the portal site is suspended, you will have many opportunities to receive the following inquiries.
In case of applicable inquiries, please be sure to include the information contained in each item when making inquiries.
If the student count changes after submission, please submit the following information from the Portal (Refer to How to Use the Portal Contact Form).
■Information to Include
1）School name
2）Class name,
3）The student count after the change
・If students increase・・・we will ship the materials for the additional students. Please contact us promptly once you are aware of the change.
・If students decrease・・・・we will update the licensed student count for the April billing. Please contact us by Apr 15 (Fri), 17:00.
If classes need to be added or canceled after submission, please submit the following information from the Portal (Refer to How to Use the Portal Contact Form).
■Information to Include
1）School name
2）Details of the change * We may contact you for confirmation.
Please contact us only if there is a change to the 1st unit of the school year 2022 (the start date or unit). In this case, please submit the following information from the Portal (Refer to How to Use the Portal Contact Form).
■Information to Include
1）School name
2）Class name, and the start date or the unit after the change
Note
・If the 1st unit starts earlier (or the unit needs to be corrected), the shipping date (or the content of the shipping) may require change.
Please contact us promptly once you are aware of the change.
・For the changes to the 2nd or later units, please input the changes to the Portal after Apr 1.
If you have already received the materials you need for April, please notify us using the inquiry form.
Please note that the materials you have already received will be shipped to you again if you do not notify us.
■Information to Include
1）School name
2）Class name
3）Reason why
If you do not contact us, the materials will be shipped again. Please contact us as soon as possible.